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FAQ

What address can a rider use to make a connection with Ventura County? There is no official connection point between LA and Ventura County, we do suggest the riders use the following addresses, since they have been evaluated by ASI staff and are public locations. These addresses are all in the city of Westlake Village: 3435 E Thousand Oaks Blvd, US Post Office 4711 Lakeview Canyon Rd, strip mall in front of the Regency Movie Theater 887 S Westlake Blvd, Carl’s Jr Restaurant

Providing quality, effecient and dependable ADA paratransit service in Los Angeles.
 :: Riding Access Paratransit ::  Rider's guide

The Access Paratransit Rider's Guide is available for download in the following format:

  • PDF (English)

You may also use the on-line version below -

TopicPage # in PDF
Quick Reference 2
Welcome To Access Paratransit 3
Immediate Service Needs5
General Information 
Service Area6
Shared Ride Service6
Types Of Service 6
Hours Of Operation7
The Fare8
Rider Id Card10
Scheduling Your Trip10
Trip Scheduling Worksheet 11
Changing Or Canceling A Trip12
Rider No Shows12
Standing Orders

13

Travel Tips14
Important Policies 
Waiting For Your Ride 15
Riding On The Vehicle17
Mobility Devices17
Service Animals17
Personal Care Assistants (pca)18
Traveling With Children18
Traveling With Animals19
Carry On Packages19
Lost And Found Policy19
Change Of Information20
Filing Complaints20
Rider Conduct24
Santa Clarita And Antelope Valley Areas25
Additional Service Information 
Out Of Area Visitors Riding Privileges28
Southern California ADA Paratransit28
Public Meetings29
Transit Options29
Cities We Serve 30
  

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