RIDER IDENTIFICATION (ID) CARDS
All Access Paratransit riders are given a free identification (ID) card when they become eligible. Riders must show their valid Access Paratransit identification card to the driver at the time of boarding. If you lose your identification card, please call Customer Service immediately. Identification cards will be replaced for a $3.00 fee.
Do not allow anyone to use your Access Services ID card for any reason. If you do, you may be suspended from Access Paratransit.
SCHEDULING YOUR TRIP
To schedule a trip on Access Paratransit, call 1-800-883-1295. You will hear a choice of Service Regions to choose from. These numbers are listed in the Quick Reference on page 2 or look for the city on the regional guide starting on page 30.
If you have Restricted or Trip by Trip eligibility you may only schedule trips as described in your eligibility determination letter. Repeatedly scheduling invalid trips could result in you being temporarily suspended.
You may request a pick-up for anytime during Access Paratransit’s operating hours (See page 7). The Reservationist may offer a pick-up time within one hour before or one hour after your requested pick up time for a Next Day trip (“Reservation Window”). If the Reservationist cannot schedule a trip for you within the Reservation Window, it is considered a “Trip Denial” and you may report it to Customer Service even if you accept the trip time offered.
EXAMPLE:
IF YOU REQUEST A PICK-UP AT 6AM
YOU CAN BE OFFERED A TRIP BETWEEN 5AM AND 7AM
Return trips should be scheduled for the latest time you think you will be able to travel. If you are ready earlier than your scheduled pick-up time, you may call to see if an earlier ride is available. If an earlier ride is not available, you will need to keep your original pick-up time.
Example: A rider goes to the doctor and does not know what time they will be finished, so they schedule their return trip for 4:00 PM. They are actually finished at the doctor and ready to go at 2:00PM. The rider can call to see if they can get an earlier ride, but if they cannot, they will need to keep their 4:00 PM ride home.
Trips cannot be scheduled to have a vehicle wait for you to drop something off or pick something up. You will need to schedule 2 separate trips.
Drivers are not allowed to change drop off locations or make intermediate stops, including fast food drive-thrus.