When you call to schedule an Access Paratransit trip, please be prepared to provide the following information in the following order:
- Access Paratransit ID number. (See page 10)
- Exact pick-up address. (See page 15)
- Exact drop-off address. (See page 15)
- Mobility device or service animal (if applicable). (See pages 17 and 18)
- Total number of passengers (PCAs or guests) traveling. (See page 18)
• Mobility device or service animal for PCA or guest - Cross streets and/or any landmarks at pick-up address.
- You will be asked if you want a “call out”. (See page 16)
• If so, provide your call out phone number for that trip. - Requested pick-up time and date. (See page 10)
- 9. Please be sure to get a confirmation number for your reservation before hanging up. This will help us identify your trip more easily.
IMPORTANT!: When you make reservations you must specifically request a return trip to get a return trip. Return trips are not automatically scheduled.
You may book a total of 6 one-way trips per telephone call, which may be for one individual, or multiple individuals. Calls may not be transferred between providers; riders may have to call more than one provider to schedule their trips.
You may not request a specific type of vehicle except to accommodate a mobility device.
If you would like the driver to approach you at the curb pick-up, please tell the Reservationist.
Reminder: If you are on hold with Access Paratransit, do not hang up. If you hang up and call back, you will return to the end of the phone waiting line.